Susan Heller Privacy Policy

Last Updated: 03/05/2025

At Susan Heller, we are committed to protecting your privacy. This policy describes how we collect, use, and protect your personal information when you use our real estate services.

1. Information We Collect

We may collect:

- Contact Information: Name, email, phone number.

- Property Preferences: Home search criteria, saved listings.

- Communication Data: Inquiries, texts, emails, chat transcripts.

- Usage Information: Interactions with our website, IP address, device info.

- Transaction Details: If applicable, basic details regarding real estate transactions.

2. How We Use Your Information

We use your information to:

- Send property alerts, market updates, and service-related messages.

- Respond to inquiries and provide real estate consultation.

- Improve website performance and customer experience.

- Comply with legal obligations.

3. Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We may share your data with:

- Legal Authorities: When required by law.

- With Consent: Only when you've explicitly agreed.

4. Data Security

We follow industry best practices to safeguard your personal data. However, no method of online transmission or storage is entirely secure.

5. Your Choices

You can:

- Update or correct your personal information.

- Opt out of promotional messaging.

- Request data deletion or restrict data use.

6. Policy Updates

We may revise this Privacy Policy periodically. The updated version will be posted on our website with a new effective date.

7. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

9. Contact Us

For questions or concerns, contact us at (239) 248-8000

Thank you for trusting Susan Heller with your real estate journey.